Legal
Privacy Policy
Last updated 24 September 2026. How Orvéli collects, uses and protects your personal information.
01. Who we are
Orvéli is responsible for the personal information described in this policy. You can reach us at care@orveli.com.
02. What we collect
Information you give us — such as your name, email, phone number and delivery address when you order, contact us or subscribe — and basic technical information about how you use our website.
03. How we use it
To process and deliver your orders, answer your questions, send the updates you have asked for, and improve our website and products. We only send marketing emails if you have opted in, and you can unsubscribe at any time.
04. Payments
Payments are handled by our secure checkout provider. We never receive or store your full card details.
05. Cookies and analytics
We use essential cookies to keep your bag working and privacy-friendly analytics to understand how our website is used. You can control cookies in your browser settings.
06. Sharing your information
We share information only with the partners who help us run the shop — such as our checkout, delivery and email providers — and only as much as they need. We never sell your personal information.
07. How long we keep it
We keep order records for as long as the law requires, and other information only for as long as we need it for the purposes above.
08. Your rights
You can ask to see, correct, download or delete the personal information we hold about you, or object to how we use it. Email care@orveli.com and we will respond within one month.
09. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.